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How to redeem your code

What to do once your order arrives — whichever of the four things you bought.

Under 2 minutes PC · Mac · Mobile

Where is my code? It is e-mailed the moment your payment clears, and it stays on your order page for as long as you have an account.

By what you bought

Gift cards

Redeem on the platform the card is for — its wallet, billing or "redeem a code" page. The detailed Steam walkthrough below applies to any Steam card.

Game keys and software

Activate the key in the store or launcher it belongs to: Steam "Activate a Product", the publisher launcher, or the software vendor's account page.

Game top-ups

Nothing to redeem. We credit the Player ID you gave at checkout, and your order page shows the progress until it is done.

Subscriptions

We send the account details to your order page, masked until you reveal them. Sign in with those on the service and change the password if the plan allows it.

Step by step: a Steam wallet code

  1. 1

    Open Steam

    Launch the Steam desktop app on Windows or Mac, or open store.steampowered.com in any browser.

  2. 2

    Sign in to your account

    Log in with the Steam account you want the funds to land in.

    The funds go to whichever account is signed in — check before you redeem.

  3. 3

    Click your username

    Top-right corner of the Steam window or website. Click it to open the dropdown.

  4. 4

    Select "Account details"

    This opens the page showing your current Steam Wallet balance.

  5. 5

    Click "Add funds to your Steam Wallet"

    It sits just below the balance.

  6. 6

    Choose "Redeem a Steam Gift Card or Wallet Code"

    Scroll past the card options to the bottom of the list. Do not pick a card method.

  7. 7

    Enter your code

    Fifteen characters, in the shape XXXXX-XXXXX-XXXXX. Paste it from your e-mail rather than typing it.

    Copy and paste removes any chance of a typo.

  8. 8

    Click "Continue"

    Confirm, and the full value is credited to your wallet straight away.

Common problems

The code has been activated somewhere. Contact support with your order number — we verify every code before sale and will sort it out.

Check for typos and paste directly from the e-mail. Codes are not case-sensitive, but stray spaces do break them.

The code is for a different region than your account. Check the region on the product page, then message us and we will help you swap it.

Check spam and junk first. Your code is also always on your order page under My Orders.

Remove any leading or trailing space, and make sure you are in the redeem section rather than the payment field.

Still stuck?

Send us the order number and we will take it from there.

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