Frequently asked questions
Everything about buying, paying and redeeming at Steam Store BD.
Steam Store BD is a Bangladeshi digital goods store. We sell gift cards, game top-ups, game keys and subscriptions, delivered to your e-mail and your account. Payment is through bKash, Nagad and Rocket.
Gift cards (Steam, Google Play, App Store and more), direct game top-ups such as PUBG UC and Free Fire diamonds, game and software keys, and subscription plans. New brands are added regularly — browse the catalog menu for the current list.
Pick a product, choose a denomination, and check out. Some products — top-ups in particular — also ask for your Player ID or account e-mail so we can credit the right account. Pay with bKash or Nagad and your order is delivered.
bKash (tokenized checkout and send money), Nagad (send money) and Rocket (send money). All transactions are secure and encrypted.
Gift cards and keys are instant: the code appears on screen and in your e-mail as soon as payment is confirmed. Top-ups and subscriptions are fulfilled by our team, and each product page shows the time frame it promises.
Yes. Every code is sourced directly and checked before sale. They are valid and ready to redeem the moment you receive them.
Some gift cards only work on an account registered in a particular country. The region is shown on the product page, and products that exist in more than one region have a region switcher in their header. If you are unsure, message us before buying.
Yes. Add as many products to your cart as you like and pay for them together. In the cart you can untick anything you would rather buy later; only the ticked lines are checked out.
Contact us straight away through the Contact page or WhatsApp with your order number and the correct address. We will resend as quickly as we can.
Contact us with your order number and a screenshot of the error. We guarantee every code and will replace a defective one at no extra cost.
Digital codes are delivered instantly, so refunds are generally not available once a code has been revealed. A defective code is replaced immediately. Our full terms are on the Refund Policy page.
No. Steam Store BD is an independent reseller and is not affiliated with Valve Corporation, Google, Apple or any other brand whose products we sell. All brand names and logos are trademarks of their respective owners.